Privacy Policy

Monk Capital Private Limited
Effective Date: April-01-2025
 

Monk Capital Pvt Ltd (“Company”, “we”, “us”, “our”), a Non-Banking Financial Company registered with the Reserve Bank of India (RBI), values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.monkcapital.in (“Website”), mobile applications, digital lending applications (“DLAs”), or related services (“Services”).
 

 

• Applicability
   

This Privacy Policy applies to:

1. Visitors to our Website and DLAs.

2. Prospective and existing borrowers/customers of our financial products.

3. Individuals interacting with us through lending service providers (LSPs), direct selling agents (DSAs), co-lenders, or digital platforms.

If you are under 18 years of age, you should access our Services only under the supervision of a parent or legal guardian.

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• Information We Collect​
   

We may collect the following categories of information:

1. Personal and Demographic Information – Name, date of birth, gender, address, email, mobile number, photographs.

2. KYC & Regulatory Information – Aadhaar details, PAN, CKYC records, Digilocker extracts, GSTIN, Udyam registration.

3. Financial & Employment Information – Salary slips, bank statements, income tax returns, business details, repayment history.

4. Credit Information – Credit bureau reports, repayment capacity, account aggregator data.

5. Device & Usage Information – IP address, location data, log data, cookies, device identifiers, crash logs.

6. Communication Records – Call recordings, chat transcripts, feedback, references provided.

7. Other Consents – e-mandates, e-signatures, insurance opt-ins, and preferences.
   
    

• Sources of Information
  
  We collect data from:

1. You directly (via Website, DLAs, physical forms).

2. Third parties (credit bureaus, UIDAI, CERSAI, Digilocker, account aggregators, payment gateways).

3. Our LSPs, DSAs, service providers, and co-lenders.

4. Automated technologies such as cookies and device permissions.

 

• Purpose of Use
  
  We use your information to:

1. Verify identity and conduct KYC.

2. Process loan applications, underwrite, and disburse loans.

3. Manage repayment schedules and collections.

4. Prevent fraud, money laundering, and comply with RBI guidelines.

5. Provide customer support and service updates.

6. Improve and personalize our Services.

7. Conduct audits, analytics, and research.

8. Communicate marketing offers (with your consent).

 

• Sharing of Information
  
  We may share your information with:

1. Regulated entities: RBI, SEBI, UIDAI, CERSAI, credit bureaus.

2. Co-lending partners: for joint lending arrangements.

3. Service providers: KYC vendors, IT service providers, payment gateways, insurers, debt collection agencies.

4. Regulatory / legal authorities: as mandated under law or court order.
   
   All sharing is on a need-to-know basis under strict confidentiality and security agreements.

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• Data Storage, Retention & Security
   

1. Data is stored in servers located in India in compliance with the Digital Personal Data Protection Act, 2023 and RBI Digital Lending Guidelines, 2022.

2. We retain data as long as required for regulatory compliance (e.g., 5 years post relationship) or business purposes.

3. We implement technical, organizational, and physical safeguards including encryption, secure access controls, and periodic audits.

 

• Cookies and Tracking
  
  We may use cookies and similar technologies to enhance your browsing experience. You may disable cookies via your browser, but certain features may not function.

 

• User Rights
  
  You have the right to:

1. Access and update your personal information.

2. Withdraw consent (subject to active loan obligations).

3. Request deletion of personal data (after loan closure and as per law).

4. Opt-out of marketing communications.

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• Grievance Redressal
   

1. In compliance with RBI guidelines, we have appointed a Grievance Redressal Officer (“GRO”):

2. Name: Mr. K. Sai Ram Reddy

3. Email: gro[at]monkcapital[dot]in

4. Address: The Platina, B-406, Sy No. 132, 134, H. No. 4-50/1, Gachibowli, K.V. Rangareddy, Seri Lingampally, Telangana – 500032

5. For more details, refer to our Grievance Redressal Policy.

 

• Changes to Policy
  
  We may update this Privacy Policy from time to time. Any changes will be posted on www.monkcapital.in and will be effective immediately unless otherwise specified.
   

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